Library Help is a new tool designed by Cambridge Librarians to be a ‘one stop’ access point to information about how to use Cambridge Libraries and the facilities and services they provide. Though still in the early stages of development, it goes a step further than just providing contact details for Libraries, which can be found on Libraries Directory, but gives real insight and guidance into using other services such as research and study advice and IT support.
The site is easy to navigate by selecting one of the main categories, such as borrowing, and you can then select a ‘How do I…?’ question and get a quick and simple answer. These FAQs are based on common enquiry questions which get asked daily at Library Enquiry Desks throughout the University and now they can be answered online through Library Help as well as in person.
Helpful student volunteers recently participated in focus groups at Homerton and Wolfson in order to test the navigation of the site to ensure the resource is as intuitive as possible. Our Librarian, Liz Osman, was able to pass on to the Library Help team some great feedback which will influence further development, and I am sure the volunteers appreciated the mountain of cake that was provided!
So whether you are in Cambridge or want to access Library resources at home in the vacation, it is worth checking Library Help for an answer. If you are still unsure, the Library team are on hand to answer any enquiries you do have in person or via email.
We would welcome any feedback you have from using Library Help (which is still in beta testing) so if you have any views on the site, please follow the link provided on the front page of Library Help.